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 I forgot my password
You are here:  Help > Self-Help Resources > Email > RamsMail (Student)

There is a link on MyUM or you can also go directly to the login screen at http://mail.rams.umobile.edu/ Your username is your first intial, last name (up to 12 characters), and the last two digits of your student id number. For example, my name is Josephine College and my id number is 1234567. My username would be jcollege67. Resulting with my new email address being jcollege67@rams.umobile.edu.Your password is the first three letters of your first name (with the first letter capitalized) followed by the first five digits of your student id. Ex: Jos12345
Students can change their password by clicking Settings, Accounts, Google Account Settings, Change Password. We recommend that everyone change their password after their first login.
Yes. Click Settings, Forwarding and POP/IMAP, and clicking on Add a forwarding address. We do; however, advise that you use your new RamsMail account as your primary email. As a university, we cannot contact or communicate with you using any other means of online communication unless it is through your official RamsMail account. Please see Google Support Site for more information.

Enable IMAP access to your RamsMail powered by Google account

  1. Log into RamsMail at http://mail.rams.umobile.edu
  2. Click the Settings link.
  3. In the Settings window, click the Forwarding and POP/IMAP link.
  4. In the IMAP Access section, select Enable IMAP.
  5. Click the Save Changes button.

Set up your email client

Once you have enabled IMAP in your RamsMail account, you can configure your mobile device or mail client to receive email from RamsMail.

If the email client asks for... ...then enter the following:
Your username, user id, or login username@rams.umobile.edu
Your password Your RamsMail password
Your email address username@rams.umobile.edu
Your incoming mail server (IMAP) imap.gmail.com
Your incoming mail settings

Authentication: Password
Use Secure Socket Layers (SSL)
Port 993

Your outgoing mail server (SMTP) smtp.gmail.com
Your outgoing mail security settings

Authentication: Password
Use TLS (if available) or SSL (if not)
Port 587

 
BE AWARE:
If you have forwarding setup on your RamsMail account then your messages will not show up in your inbox in your Apple Mail account. Go to http://mail.rams.umobile.edu , go to Settings, go to Forwarding and Pop/IMAP, and select Disable Forwarding. (If you still want to forward your mail, you can just change the drop down menu to read "keep a University of Mobile Mail's copy in the inbox") Make sure you click Save Changes.    
 

To configure IMAP for Apple Mail 3.0 (these steps can also be used for more recent versions, with a little tweaking), please follow these steps:

  1. It is recommended you visit  https://www.google.com/a/rams.umobile.edu/UnlockCaptcha and unlock the captcha to your account before beginning.
  2. Click Mail > Preferences....
  3. On the Accounts tab, click the + button to add a new account.
  4. Fill in the new window with the following information:
    • Full Name: [your name]
    • Email Address: your full email address [username@rams.umobile.edu]
    • Password: your RamsMail password
    • Important: please deselect the box next to 'Automatically set up account'
  5. Click Create.
  6. Fill in the following Incoming Mail Server information:
    • Account Type: Select IMAP
    • Incoming Mail Server: Change this to imap.gmail.com
    • User Name: your full email address [username@rams.umobile.edu]
    • Password: your RamsMail password
  7. Click Continue.
  8. Enter the following Outgoing Mail Server information:
    • Outgoing Mail Server: smtp.gmail.com
    • Use Authentication: selected
    • User Name: your full Google Apps mail address [username@rams.umobile.edu]
    • Password: your RamsMail password
  9. Click Continue.
  10. Review your Account Summary, and click Create.
  11. Check Google's recommended client settings, and adjust your settings as needed.

 
 If you have any additional problems first try to visit  https://www.google.com/a/rams.umobile.edu/UnlockCaptcha and unlock the captcha to your account first. If you still need help email the SGA at sga@rams.umobile.edu.  
iPhone
  1. Settings
  2. Mail, Contacts, Calendars
  3. Add Account...
  4. Gmail
  5. Email: yourname@rams.umobile.edu
  6. Fill out the rest of the form with your information
  7. Hit next and continue the form
Android
  1. Add RamsMail account like a Gmail account
  2. When asked for email or username use: yourname@rams.umobile.edu
  3. Fill out the form 
Yes. Alumni will be able to keep their account past graduation.